![]() At the same time its a waste of resources if the computer can be unlocked. In the interest of security I can not help return a school or small business trying to get by their equipment back. What is being green or responsabile? The buying another? Tossing it?Įthical issues? I am trying to do whats right and responsable. They couldn't do that!Īpple wants to be less wasteful but here is a great machine people dream of owning rotting. Ok, well I asked them to contact the business or school? They said no. Apple said for security reasons they could not disclose the iMac's affiliated organization or company. If they indeed had no use for it, I would ask for the pin or have them clear the MDM. I was happy to find them, if it was stolen, help them get this machine back. OK They suggested I find the owner so I could contact the business or organization that had the MDM key. They told me the MDM lock needed to be removed from the MDM server. They said it isn't reported stolen and the process of lifting the MDM started but only halfway. This was not described and a lot different than a simple iCloud problem. When I got it, it was indeed icloud locked. I could also deal with a few unexpected issues. I had no problem doing the erasing and reinstall as i am familiar with the process. I was so excited to tryu Apple SoC as I am selling my Intel now and have my eye on a studio. The assured me that I could go to an Apple Store even for help reinstalling the machine. They told me that it was not reported stolen and saw the Apple care. I did my homework and checked the serial before buying to find it had Apple Care! I called Apple and told them that I had a chance to buy this iMac for a great price because the seller lost their iCloud password. What options other than tossing a perfectly good machine? On eBay I bought from a reputable seller (5000 5 star) %100 reviews a M1 imac 8core 8Gpu. I understand why this might be necessary whereby a machine was sold without the likes of AppleCare transfer, but in my case, I would have thought an exception could be made. I have clients I would like to provide work to rather than wait for the previous seller to respond in the hope that he may still have the original proof of purchase. I have contacted apple twice who have confirmed that the unit is not reported stolen, supported by the only previous owner having transferred the AppleCare to my name in February, but despite this they need the original proof of purchase to unlock it - without exception. Until this Thursday 8 months since I started using it, it shuts off and restarts to a grey screen requesting a 6 digit passcode. Reputable seller, AppleCare was transferred to me, device was listed in my iCloud panel in the system preferences. I have owned a Mac Pro 2013 since February, bought 2nd hand through eBay. Hi, I know I might be blowing against the wind here, but I need to vent in the hope someone might have a solution. ![]()
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